Contacting Wix Customer Service: Phone, Email and Livechat
- Mertcan Yenidoğan
- Mar 31, 2019
- 5 min read
Updated: May 19
Wix customer support specialists are ready for phone calls to help you for your website. Contact us to solve your Wix website problems. SEO, marketing, website design, eCommerce, domain and all problems are handled by professionals. Don't wait for tickets to get in contact with Wix support.
Contact Wix Customer Service
You can contact Wix customer care in several ways:
Contact Wix with an online form: Instead of email, this allows you to request help fast and easily through Wix's website. You'll be routed to a number of related articles before being given the choice of speaking with an agent or requesting a callback.
Contact Wix support on live chat: Start a conversation with Wix in seconds and get answers from Wix customer specialists to your questions in real time.
Contact Wix call center support: Available 24 hours a day, seven days a week in four languages – and five days a week in another five — Wix's phone support is superb. There is no phone number to contact, which is a bit annoying, but Wix's crew usually responds quickly.
Phone calls to get Wix support
There is no phone number to let you contact Wix customer service directly but support by phone is available upon request if you get ahead to the Wix support article.
Wix offers support with voice search in English, Spanish and Portuguese. If you know one of the 3 languages enough to tell your problem, don't waste your time. Of course, this also has some requirements.
You must be in front of the computer before leaving a call.
The call service is only available between 05.00-17.00, Monday-Friday, according to the Pacific time zone.
The call may be charged according to your GSM service provider.
All conversations you make with Wix are recorded.
Learn more about Wix phone call support.
Available Languages for Callbacks
Phone call support is not available for all languages right now. Wix offers email support for Korean tickets. Callback services are not yet available in Korean.
Language | Callback hours |
English | 24/7 |
French | Monday-Friday 8AM-5PM GMT+1 (24/7 in select categories) |
German | Sunday-Friday 8AM-5PM GMT+1 |
Hebrew | Sunday-Thursday 8AM-9PM, Friday 8AM-2PM GMT+3 |
Italian | Monday-Friday 8AM-5PM GMT+1 |
Japanese | Monday-Friday 8AM-5PM JST |
Portuguese | 24/7 |
Russian | Monday-Friday 8AM-5PM GMT+1 |
Spanish | 24/7 |
How to request call by Wix?
Wix offers callback services upon request after a couple of conversations made with Wix AI chatbot. In order to get a phone call from Wix, go to Contact Wix page, login to your account, and then follow the steps given below.
Choose one of the categories listed by a chatbot,
Choose a topic from the list,
Choose a sub-topic from the list,
The chatbot may retrieve a solution for the problem from Help Center. If you think it doesn't fit your problem, type in the chatbox "No". The chatbot will ask you to choose a support type either by live chat, phone call, or ticketing. Select "Request a callback now".
There are various support types from Wix customer care. Based on the topic you select and the time you get in contact with them, available support options may vary, too.
Categorizing your issue saves time by directing you to a specialized Customer Care Expert.
Getting help from Wix by email
The Wix support center is a comprehensive English resource for support on most topics. For a problem that you cannot find a solution for here, you can reach the support team by e-mail at support@wix.com.
Wix Support FAQ
How to contact a live person at Wix?
The only way to contact someone at Wix with voice is scheduling a phone call with a customer care specialist. Go to Wix support page, start live chat and then select phone call.
How to contact with Wix support?
Do you need assistance with your Wix account? To get started, make sure you're logged into your account from a computer and click the link below. You may then select your preferred means of communication, and Wix support team will connect you with the appropriate Expert in seconds.
What is Wix support phone number?
If the Wix contact form doesn't work, you'll be given the option of receiving a callback. Simply put, this means that one of Wix's agents will contact you to give customized support over the phone — all you have to do is request a callback and be signed into your Wix account on a computer or mobile device.
Unfortunately, Wix doesn't include a phone number anywhere on its website, so you won't be able to contact them directly for help. Wix's representatives, on the other hand, are typically quite quick to contact you back and are accessible 24/7 if you speak English, German, Portuguese, Turkish, or Spanish (see all available languages for a phone call). Wix also provides phone help in five other languages, but only for a maximum of five days every week.
Does Wix have a live chat support?
If you can't find the answers you're looking for using Wix's online contact form, you'll be given a range of options. Simply choose the first option to begin a real-time live chat with one of Wix's customer service representatives. Wix's customer service representatives are courteous and usually answer within a minute. It's also available in a smaller window.
For difficulties that can't be resolved using the online contact form above, or for which you want extra clarity, we recommend using Wix's live chat tool. Wix's live chat is also useful for situations that aren't so complicated that you need to call an agent, but that still require real-time communication with an expert to solve.
How to use Wix website knowledge base?
Every good website builder has a knowledge base, but Wix's - dubbed the 'Wix Help Center' – is particularly outstanding.
The Wix Help Center is the ideal complement to Wix's phone-based, live chat, and online help services, with hundreds of articles offering advise on nearly everything the builder has to offer – whether that's content, payments, app connections, POS solutions, and much more.
We recommend beginning at the top by putting your query's keywords into the search box. If that doesn't bring up the information you're looking for, scroll down — Wix has a variety of guides and instructive articles that are conveniently categorized by topic, making it simple to find the one you're looking for.
How to contact with Wix support by email?
Wix doesn't provide traditional email assistance, which means you won't be able to communicate your problems to a specific email address. But don't be concerned; the alternative is far superior.
Instead of sending an email, you may use Wix's website to fill out an online contact form. After checking in, you'll be able to select the category that your problem belongs to, whether it's billing and subscriptions, SEO and analytics, or everything in between.
Meet your writer:
Mertcan Yenidoğan, Founder, Bizimuhit
Mertcan is a digital deployer and the founder of bizimuhit.com, one of the leading Wix partners in Turkey. He has worked with SMBs and enterprises to get them reach their unique customer profiles and brand visibility by deploying the right tools, apps and services. He frequently contributes thought leardership on sustainable web presence of companies.
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