Wix eCommerce FAQ
Learn all you need to know before getting started with Wix eCommerce. We are answering all questions with truth and sharing alternatives whenever possible.
How much does Wix online stores cost?
If you would like to setup your own Wix ecommerce store, you will pay for a premium plan (which accepting online payments) and domain once a year. It is as low as $300-400/year.
If you'd like to work with a Wix partner, you should invest $6000-8000 initially and about $3000-4000/year for website maintenance.
These are not the exact values of course but you can have an idea about the costs of an ecommerce website.
Which payment providers are available for Wix stores?
Wix allows you to accept payments through online POS of one of the available payment providers in your country.
Addition to common payment providers such as PayPal and Stripe, you can use Wix Payments or local software solutions in your country as your payment provider. To see the full list of available payment providers in your location, go to "Accept Payments" page on your dashboard and click on "connect".
For all the transactions, you are charged by your payment provider with a commission rate of 1%-6% generally.
Can you migrate your eCommerce website to or away from Wix?
If you would like to move your old store from another ecommerce software over Wix, you should start from almost scratch.
You can import products and blog posts but it is not possible to paste or embed code in Wix for page designs and functionalities.
If you need a special requirement about your ecommerce purchase flows, checkout conditions or anything else, you have to code it or add a third-party app from Wix app market.
Can you take payments in installments using Wix stores?
Offering payments in installments increase the rate of conversion since the buyers feels like they can pay easily within months as they earn money.
Some of payment providers offer payment in installments such as PayPal, Sipay, etc.
If a payment provider allows paying in installments, you can see "INSTALLMENT PAYMENTS" ribbon among the payment provider list on your dashboard.
Which payment provider is the best for eCommerce in Wix?
You can any of payment providers available in your country. The currency in your website settings should be the same as the currency in your payment provider's account.
You should be careful about the commission rates, payment blockage day, payment terms, etc. while deciding your online payment solution.
How much does Wix take from the sales as commission?
Wix doesn't charge you for sales made through Wix Stores App. You only pay a commission to your payment provider once an order is placed, successfully.
Is buy now pay later (BNPL) available in Wix?
Addition to payment in installments, you can offer "buy now pay later" option through your payment provider company. Not all payment providers allow you to accept payments like this,
Customers purchase goods from the store and you get paid by the payment provider. Customer is get charged after a certain amount of time with the conditions agreed during checkout.
You can "Buy now pay later (BNPL)" with Affirm, Afterpay, Clearpay, Klarna, PayPal, Splitit, Atome, Sezzle.
Can you integrate Wix stores with CRM tools?
You can set up automations and trigger them when an order is placed. You can enable DEV mode to add custom hooks
Is Wix good for small business eCommerce?
Wix offers most of the fundamental tools and features for an eCommerce website that any small business needs such as tracking and analytics tools, secured platform, unlimited storage, customer support, product and catalog management, secure payment providers, etc.
A small business is generally a solo-entrepreneurship company that offers one type of specialized product or service. Limited financial resources enforce small business owners to start an eCommerce website by watching YouTube tutorials or reading how-to blogs.
Wix is one of the awesome options to choose from especially for small businesses since it offers 24/7 customer support, Wix partner support, Help Center and resources hub that covers specific topics.
You can learn how to launch a store in Wix reading articles or watching videos.
Can you make dropshipping with Wix?
Modalyst, Printful, Printfy, AliEkspress and AutoDS are one of the popular apps for drophipping ecommerce business. Wix app market makes it possible to dropship products using third party apps.
These apps are integrated with Wix stores and other Wix apps connected to Wix stores.
You import products from these apps to your Wix products catalog easily, and the rest is a similar to what you do on other eCommerce platforms.
Can you make print-on-demand with Wix?
Print-on-demand is a business model where products are produced when a new order is placed. For sellers, it means that a raw material is purchased/processed after the order request is received.
Print-on-demand products are printed, shipped and packed by third-parties if your business model relies on print-on-demand dropshipping.
If you print, pack, and order your own products when an order is received, you don't need to connect your Wix store to one of the print-on-demand apps. Otherwise, you should add and connect one of the popular print-on-demand apps to your Wix website.
Even though print-on-demand and dropshipping are possible with Wix, we do not recommend starting a print-on-demand business in Wix since Wix store app UI and its built-in functionalities make print-on-demand hard and uneffective.
Can Wix be used for international sales?
Selling your products abroad requires you to list products and categories in your visitor's language and currency. Also, for a local market strategy in eCommerce, you should be able to design local pages available only for that visitor's location.
Even though Wix multilingual app allows you to translate your site's main language into other languages and Wix currency widget allows website visitors to list product prices in visitor's preferred currency, what these two apps offer is limited to only multilingual-multicurrency content.
But all these are not enough for a business looking for selling their products to international markets.
Wix does not support multi-currency checkout, localized UI or location-specific selling features such as retail systems, worldwide physical POS hardwares, location-specific selling price, local payment methods, worldwide shipping integrations, integrated TAX and duty complience, international address forms, market-specific catalogs, etc.
As a result, Wix is not a good candidate for an international brand even though it offers great eCommerce tools. You can try Shopify Plus service for such eCommerce website projects.
Can you build responsive eCommerce websites in Wix?
Responsive website is a standard in the Internet industry nowadays. Having an eCommerce website that is accessible on any touch-point increases conversion rates and profit. Since Wix offers website design in two different website builder, you should make your choice from the one that allows you to build responsive eCommerce websites, Wix Studio.